Aetna Health

Description

Take charge of your health and benefits in one easy place The Aetna Health app helps you stay on top of your health. All when and where it works best for you, 24/7. Manage your benefits With just a few taps, you can: • Access your ID card and save to Apple Wallet • Track spending and progress toward meeting your deductible • Check on your Health Savings Account, Health Reimbursement Account and Flexible Spending Account • View your plan summary and get coverage information • See claims and Explanation of Benefits Connect to care Plus, it’s easy to: • Find in-network doctors, facilities and other providers • Search for MinuteClinic locations and services (inside select CVS Pharmacy and Target locations) • Schedule MinuteClinic appointments • Talk with a doctor anytime by phone or video, and more Keep in mind • The app is available to most Aetna members. And the features may vary, depending on your plan. Languages Supported • Spanish and English

Recent Reviews

• ★★★★★Agrndoeoenehfiebhf

  Message responses are AI garbage most of the time.

  It’s a waste of time to try to message through the app. After 3 or 4 useless back and forths, I got a conspicuously helpful non AI response. You might have better luck with phone.

• ★★★★★marktaylor22

  Aetna would rather have you die

  Than pay a claim.

• ★★★★★X-toastmaster-X

  Terrible interface

  The application interface is a confusing mess of non-deterministic options and placement of information. I should not be required to actively search for my information, and should not need to resort to help desk for the most simple of requests.

• ★★★★★Brian DN

  Claims submission is intentionally difficult

  The process to submit a claim in this app is unnecessarily difficult to navigate, so much so that the only conclusion is that it is intentional. The process is full of moments where people will simply give up and not submit their claim because they can’t figure out how to get to the next step. I understand why Aetna did this. They don’t want to have to pay claims, so they make it difficult on purpose for the user to submit the claim. If they can frustrate as many people as possible into not submitting claims, their profits go up. Is there no end to Aetna’s greed? How do these people look at themselves in the mirror or sleep at night?

• ★★★★★someonewithiphone4

  The app cannot be installed on old iPhones.

  I wish I could review the app, but I can't because it will not work on an iPhone 8 Plus. This forces the user to have to buy a new phone. Not all of us need the most latest technology . So for those of you that are looking to use this app or use it you're going to need an iPhone that supports a newer version of iOS. A usable cell phone that cannot be upgraded, will be useless to you.

• ★★★★★cmrow

  Won’t let me sign in

  Trying to log in on the website and keep getting a “technical issues” thing that pops up so I tried logging into the app and it tells me “to view this plan please use the member website” the member website doesn’t freaking work!

• ★★★★★lynnnnnn90

  Cannot utilize app functions

  Always saying “We’re having technical issues. Please try again later.”

• ★★★★★Channel_CH

  Can you do something about this

  “System temporarily unavailable. Please try again later.”

• ★★★★★2nd Shoulder replacement

  Pre authorization

  I have osteoarthritis and have had one shoulder, one hip and I’ve knuckle replaced while under United Health Care. Never a problem. Now I need the other shoulder replaced while I’m insured with Aetna and seems like you enjoy declining everything first to make the physician snd patient jump through hoops . Ridiculous.

• ★★★★★Seeetz3

  Care questions

  AI couldn’t answer my question and I got no resolution. I’d rather talk to a person