U-Haul

Description

Get Moving Faster with the U-Haul app. Wherever you’re headed, our app is designed for Moving Made Easier®. Get an instant quote, start or modify your reservation, track your orders, and so much more, all from your mobile device. It’s the fastest and most secure way to manage your move! - Pick up and return your rental with just a few taps on your device, any time. - Sign in with your custom profile to skip the counter and reserve in minutes. - Get an instant quote, manage your order, and review your rental history. - Use the live chat feature or email us for 24/7 support. - View FAQs and resources to answer your questions. - Quickly find a U-Haul location near you with the products and services you need.

Recent Reviews

• ★★★★★colinthegreat

  Almost completely useless.

  I’ve rented from U-Haul literally dozens of times including five times in the last month and the app always makes it much more difficult. Rent from the counter whenever you’re able and avoid the headaches.

• ★★★★★Dipper1957

  Zoe The Marvelous

  We were under the gun to get our moving plans in order and Zoe came to our rescue. She was outstanding in all aspects of customer support AND truly put our minds at ease. Thank you again Zoe for being there for us today .

• ★★★★★CTORH

  Cannot complete sign in

  Was not able to sign in my profile, could not use the app - 1 star. I am able to access it on web. The app seems to only take me through account creation steps (which fail because I already have an account). Fix your login flow - it is the first thing a user will do. They might have an account already, make sure your app accounts for that. It’s 2026 you should be able to have a working app.

• ★★★★★CO Grannie

  Do everything in person

  I downloaded the app because I thought it would be better than the terrible website. It is just as bad. Takes forever to try and do anything with either. Love the company/products, but the electronic aspect is truly awful.

• ★★★★★user number 100

  Sign in doesn’t work

  This app is total trash. Neither one time code or sign in works. I’ll probably be all moved in by the time it is fixed.

• ★★★★★youdontgetanickname

  Doesn't work BUT drains battery 👌🏼

  Wouldn't allow me to pick up my truck with the app, but it still managed to drain a completely charged phone to 0% in less than 8 hours, then couldn't drop the truck off with the app. I love waiting in parking lots for owners to show up almost as much as I love an app tracking my every move and draining my phone. It's a distinctly American innovation to be in business for 81 years and still manage to make every customer interaction miserable. They're killing it!

• ★★★★★Rogeraususa

  Very useful but saps your battery

  Nice app, but used 27% of my battery just running in the background. Needs power optimization....

• ★★★★★Lil Yaughty

  Don’t use the app

  When renting a U-Haul, you just have to suffer through the 30 minutes of wait time on the phone. Using the app is not reliable at all. It doesn’t allow you to change your birthdate to your actual year. It’s just as frustrating as trying to call. So just call. It’ll save you stress.

• ★★★★★Blake.7.7.7

  Always bugs out

  The app never lets you sign in, can’t reset password, can’t text you a login link. It’s useless. This has been going on for months

• ★★★★★Wowjbdbeisjnskw

  Terrible

  Your app is god awful. I rented a truck for a move on Friday and the return date was Sunday. Pick up was fine. Truck was perfect. Trying to use your app to return the truck today a day early mind you was absolutely a terrible experience. My phone had good signal and I still had to start over 4 times to progress to the 2nd of 5 steps. And then it still didn’t want progress from that step. I finally gave up and just put the key in the drop box. Also very big of you to charge your customers $20 to have a person check in the rental when your app is terribly built. Thanks for nothing.